❓ Frequently Asked Questions
Answers to all your questions about ro99
From deposits and withdrawals to account management and responsible gambling — find clear answers to all your ro99 questions here.
Whether you are just starting out at ro99 or have been playing for a while, questions can come up at any stage. On this FAQ page we have put together detailed answers to the most common topics — deposit methods, withdrawal timeframes, account security, and responsible gaming features. If you can't find what you're looking for, contact our 24/7 live chat support directly.
Frequently Asked Questions
Deposits
ro99 currently supports five popular payment methods in Bangladesh: bKash, Nagad, Rocket, Upay, and bank transfer. For bank transfers, major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank are accepted. The minimum deposit amount is ৳200 for every method.
Mobile banking and bank transfers can sometimes experience network delays before the balance updates. First, wait a few minutes and refresh the page. If the issue persists, take a screenshot of the payment and contact ro99 via live chat or email us at [email protected]. Our team will verify and resolve the issue quickly.
Go to the ro99 cashier page, select "Nagad", then make the payment to the designated Nagad number. Save the transaction reference number at the time of payment — you will need to provide this number to the support team if any issue arises. The minimum amount is ৳200.
ro99 does not charge any additional fee on deposits. However, bKash's own send money charge may apply, as that is set by bKash and is not within ro99's control. Check the latest fee schedule in your bKash app before making a deposit.
The minimum deposit at ro99 is ৳200 for every payment method. This applies equally to bKash, Nagad, Rocket, Upay, and bank transfer. First-time depositors have the opportunity to receive a 100% bonus, up to ৳5,000.
Limits & Controls
If you feel that managing your gambling habits is becoming difficult, contact our 24/7 live chat support or email us at [email protected] right away. Detailed guides are also available on our responsible gaming page. We can set up deposit limits and account breaks for your convenience.
Yes, ro99 helps players manage their own budget. You can request daily, weekly, or monthly deposit limits by contacting the support team. This reduces the risk of overspending and keeps the experience enjoyable and responsible. Submit your request via live chat or email and the team will act promptly.
Cooling-off means temporarily closing your account for a set period, while self-exclusion means taking a longer break from your account. Both options are available by emailing [email protected] or making a request via live chat. Visit our responsible gambling page for more details.
ro99 is for people aged 21 and above only. When creating an account, you must confirm that you are 21 or older. Use of this platform by minors is strictly prohibited, and any such account found will be closed immediately.
How to Withdraw
Withdrawals at ro99 are generally completed within 30 minutes to 3 hours. In most cases, the money arrives well before that. However, peak hours or bank processing delays may cause a slightly longer wait. If your withdrawal takes longer than expected, contact support.
Yes, winnings from bonuses can be withdrawn, but the wagering requirement must be met. The wagering requirement for ro99's welcome bonus is 10 times the bonus amount. For example: if you receive a ৳1,000 bonus, you must place a total of ৳10,000 in bets before withdrawing. Once the requirement is met, the winnings can be withdrawn easily.
A "Pending" status means your request has been received and our team is verifying it. This is a normal part of the process and is usually completed within 30 minutes to 3 hours. If it remains pending for more than 3 hours, contact support via live chat or email with the reference number of your request.
The minimum withdrawal amount at ro99 is ৳800. If your balance is below this, a withdrawal is not possible. This limit applies equally across all methods — bKash, Nagad, Rocket, Upay, and bank transfer.
Yes, for security reasons ro99 only approves withdrawals to mobile wallets or bank accounts registered in the player's own name. Any withdrawal request to another person's account will be declined. This is necessary to prevent fraud and protect players.
Account & Login
To change personal information, contact us directly via live chat or email [email protected]. You may need to verify your identity for security purposes. Once verification is complete, the support team will update your details. While some information can be changed from the account panel, support is the safer route for important details.
Use the "Forgot Password" option on the ro99 login page — a reset link will be sent to your registered phone number or email. If that doesn't work either, email [email protected] or verify your identity via live chat to get assistance.
No. Only one account per person is permitted at ro99. Attempting to create multiple accounts may result in all accounts being suspended and any deposited balance being forfeited. This rule is strictly enforced to prevent bonus abuse.
For a secure ro99 account, choose a strong password — use at least 8 characters combining uppercase letters, lowercase letters, numbers, and special symbols. It is best not to use your own name or date of birth as a password. Never share your password with anyone.
Registration at ro99 is simple and quick. Go to the login page, select the registration option, enter your phone number and the required details, and confirm that you are 21 or older. After registering, you have the opportunity to receive a 100% bonus (up to ৳5,000) on your first deposit. If you run into any issues, live chat support is always ready to help.
ro99 supports play through a browser on both mobile and computer. However, for security, use familiar devices and safe networks. Avoid logging in on public Wi-Fi or shared devices. Make it a habit to always log out after playing to keep your account secure.
Still have questions? We're here to help
If you didn't find the answer on this page, contact the ro99 24/7 support team directly — assistance is available in both Bengali and English.