ro99 Responsible Gaming — Your Control, Your Choice
Gaming should be a form of entertainment — not a source of stress or financial risk. ro99 gives you all the tools to play safely and mindfully.
Our Commitment
ro99 believes that online gaming should be an enjoyable experience. But when entertainment turns into dependency, it can have a negative impact on your life. That is why we are committed to ensuring a safe and responsible gaming environment for every player.
On this page you will learn how to manage your gaming habits, what signs may indicate a problem, and where to turn if you need help. ro99 is always here for you.
Remember: Online gaming is only for users aged 21 and above. Minors are strictly prohibited from opening an account on ro99. If you suspect that a minor is using this platform, please notify our support team.
Our Protection Tools
ro99 gives you a range of effective tools to manage your own gaming experience.
Deposit Limits
Set your own daily, weekly, or monthly deposit limit. Once a limit is set, it cannot be increased before the specified period ends, but it can be lowered immediately.
Time Controls
Set a time limit for how long you play each day or each week. Once the set time is up, your session will end automatically.
Self-Exclusion
If you feel you need a break, you can close your account for anywhere from 24 hours to permanently. While self-exclusion is active, no login or transactions are possible.
24/7 Support
Reach the ro99 support team any time of the day or night. Our team is always ready to help in both Bengali and English.
Cooling-Off Period
Temporarily suspend your account for 1 to 30 days whenever you need it. During this period, no bets or deposits will be accepted.
Minor Protection
ro99 strictly verifies that users are 21 or older. Age confirmation is required during account registration. We recommend using parental control software on your devices for family safety.
Warning Signs of a Problem
If you notice the following signs, it may be time to reconsider your gaming habits. Ask yourself honestly:
Are you repeatedly spending more than your planned budget?
Are you placing larger bets to try to win back money you have lost?
Are you hiding your gaming habits from family or friends?
Do you find it hard to stop gaming, or feel uncomfortable when you do?
Is gaming having a negative effect on your work, studies, or relationships?
Are you gaming with borrowed money or by drawing on your savings?
If the answer to any of the above questions is "yes", please contact our support team or use the self-exclusion tool. Asking for help is a sign of strength.
Tips for Healthy Gaming
Keep these simple tips in mind to enjoy playing at ro99 responsibly.
Set a Budget
Decide how much you are willing to spend before you start playing. If you lose that amount, stop — resist the temptation to put in more money.
Set Time Limits
Instead of playing for long stretches without a break, set a fixed time and take regular breaks. Regular breaks keep your mind fresh and help you make better decisions.
See It as Entertainment
Thinking of gaming as a source of income increases stress. Enjoy it as entertainment, the same way you would a film or a sporting event.
Know Your Mental State
Never game when you are angry, depressed, or under the influence of alcohol. Making decisions with a clear mind is always better.
How to Set Limits and Exclusion
After logging in to ro99, go to Account Settings and look for the "Responsible Gaming" section. There you can easily manage the following options:
Setting a Deposit Limit
Set a daily, weekly, or monthly limit. Lowering a limit takes effect immediately; a 72-hour cooling period applies to any request to increase a limit.
Session Time Control
Set the maximum number of hours you want to be active each day. Once the limit is reached, you will be logged out automatically.
Cooling-Off Period
Take a temporary account break for 1 to 30 days. After the break, you can return to your account as normal.
Permanent Self-Exclusion
For serious cases, contact our support team to permanently close your account. This action cannot be reversed.
If you have trouble changing your settings or need direct assistance, contact us via live chat or email: [email protected] — our support team is active 24 hours a day, 7 days a week.
Protection of Minors
ro99 strictly ensures that this platform can only be used by individuals aged 21 and above. Age is verified when an account is opened, and ID verification is requested in cases of doubt.
If you have children or teenagers at home, we recommend installing parental control software on their devices. Do not share your account password with anyone. Do not allow others to use your device while you are logged in.
If you suspect that a minor is using this platform, please notify us immediately at [email protected].
Frequently Asked Questions
Need help? ro99 is here for you
Our support team is available 24/7 — speak in Bengali and let us know your issue. Or browse our game sections and enjoy entertainment responsibly.