ro99 Terms & Conditions

The following terms are used with specific meanings throughout these terms and conditions:

• "Platform" refers to ro99's website, mobile version, and all associated services.
• "User" or "You" refers to any person registered on or using the platform.
• "Account" refers to the personal profile created through registration on the platform.
• "Funds" refers to money deposited into an account and any bonus balance.
• "Bonus" refers to additional credits awarded for promotional purposes.
• "Wagering Requirement" refers to the total amount that must be wagered before bonus winnings become eligible for withdrawal.

The following conditions must be met to participate on the ro99 platform:

• You must be at least 21 years of age. Minors are strictly prohibited from using this platform.
• Each user may open only one account. If a single person holds multiple accounts, ro99 reserves the right to close all of them.
• All information provided at registration must be truthful, complete, and up to date. Providing false information may result in account cancellation.
• You may be asked to submit an identity document or other supporting documents for account verification.
• The platform may not be used from any country or region where online gaming is completely prohibited.

By registering, you confirm that all of the above conditions apply to you and that you agree to comply with them.

The following rules must be followed to keep your account secure and properly managed:

• It is your responsibility to keep your login credentials (username and password) completely confidential. You should not share this information with anyone.
• If you notice any unauthorized access or suspicious activity on your account, you must notify the support team immediately.
• Transferring, selling, or sharing your account with anyone else is strictly prohibited.
• ro99 may request additional documents at any time to verify your identity. If documents are not provided within the specified time, your account may be temporarily suspended.
• For accounts that have been inactive for an extended period, the platform may take steps in accordance with its defined procedures.

Rules governing financial transactions on the ro99 platform:

Deposits

• The minimum deposit amount is ৳200 (per method).
• Accepted methods: bKash, Nagad, Rocket, Upay, and bank transfer (major banks including Dutch-Bangla, Islami Bank, and BRAC Bank).
• Deposits are generally credited instantly or within a few minutes. Processing time may vary depending on the method.
• Deposits from third-party accounts are not accepted. Funds must come from an account registered in your own name.

Withdrawals

• The minimum withdrawal amount is ৳800.
• Withdrawals are generally processed within 30 minutes to 3 hours.
• Identity verification may be required before a withdrawal can be processed.
• Winnings derived from a bonus cannot be withdrawn until the bonus wagering requirement has been met.
• In the case of unusual or suspicious transactions, ro99 reserves the right to suspend a withdrawal and conduct an investigation.

ro99 offers various types of bonuses and promotional benefits. The following conditions apply when using these benefits:

• Welcome Bonus: New members receive a 100% bonus on their first deposit, up to a maximum of ৳5,000. For example, depositing ৳1,000 earns a ৳1,000 bonus, giving a total balance of ৳2,000.
• Wagering Requirement: The bonus amount must be wagered 10 times. For example, a ৳1,000 bonus × 10 = ৳10,000 must be wagered before bonus winnings can be withdrawn. The wagering requirement is calculated on the bonus amount only — not on the deposit and bonus combined.
• Each bonus has its own validity period. If the wagering requirement is not met within the specified time, the bonus may be cancelled.
• Claiming the same offer more than once or abusing bonuses in any way is strictly prohibited.
• ro99 reserves the right to modify or cancel any bonus offer.

The following policies must be observed while playing games on the ro99 platform:

• All game outcomes are determined by a Random Number Generator (RNG). ro99 ensures fair and transparent gaming.
• Specific rules apply to all game categories including live casino, slots, fishing games, and cricket betting, and can be found in detail within each game's interface.
• If a game is interrupted due to a technical issue, that round may be declared void and the bet returned.
• If a connection is lost during a game, it is the user's responsibility to manage the situation. Some games may complete automatically.
• Specific rules govern the acceptance and cancellation of bets in the sports betting section. Bets cannot be changed after the result has been announced.
• The rules of individual game providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, etc.) may also apply.

The following activities are strictly prohibited on the ro99 platform and may result in account cancellation and legal action:

• Money laundering or using funds from illegal sources on the platform.
• Using bots, scripts, or automated software to play games.
• Abusing bonuses, such as using the same offer across multiple accounts.
• Attempting to manipulate game outcomes or exploiting technical errors to gain an unfair advantage.
• Deceiving, threatening, or harassing other users.
• Impersonating ro99 staff or providing a fraudulent identity.
• Conducting cyberattacks, hacking, or any other harmful technical action against the platform.

ro99 treats the privacy and security of users' personal data as a top priority:

• All personal information provided at registration is protected by SSL encryption.
• Your information is not shared with third parties, except where required by legal obligation.
• Financial transaction data is stored using the highest security standards.
• For full details on how your data is used, please read our Privacy Policy.

ro99 accepts no responsibility for the following:

• Financial losses from online gaming — gaming always carries financial risk, and the user knowingly accepts that risk.
• Game interruptions caused by loss of internet connection, power outages, or any other technical issue.
• Any issues relating to third-party services (payment gateways, game providers).
• Losses resulting from improper use of a user's account credentials.

However, ro99 is committed to operating a fair and transparent platform at all times and will work to resolve any technical issues promptly.

ro99 may temporarily or permanently suspend an account in the following circumstances:

• Violation of any provision of these terms and conditions.
• Evidence of fraudulent or suspicious activity.
• Failure to cooperate with the identity verification process.
• In the context of a legal investigation or directive from authorities.

If you wish to voluntarily close your account, please contact the support team. Make sure to withdraw any available balance before closing.

In the event of a dispute or complaint, please follow the process below:

• First, contact the support team via 24/7 live chat or by email at [email protected].
• Provide full details including the subject of the complaint, the time it occurred, the transaction ID, and any other relevant information.
• ro99 will review the complaint and work to resolve it within a reasonable time.
• The final decision on all dispute resolutions rests with ro99 management.

ro99 reserves the right to update these terms and conditions at any time:

• Users will be notified as far in advance as possible of any significant changes.
• Continued use of the platform after changes have been made will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, you have the right to close your account.
• The date of the most recent update will always be shown on this page.

If you have any questions or need clarification about these terms and conditions, please get in touch with us:

• 24/7 Live Chat Support — contact us directly from any page on the platform.
• Email: [email protected] — support is available in both Bengali and English.

ro99 is committed to providing the best possible service to its users at all times. We are dedicated to delivering a safe, fair, and enjoyable gaming experience.