ro99's Privacy Policy

This privacy policy is issued by the ro99 platform and applies to all users in Bangladesh. By opening an account, playing games, or using any service on ro99, you are considered to have agreed to the terms of this policy.

The main purpose of this policy is to clearly inform you what kind of data ro99 collects, why it is collected, how it is used, and what steps are taken to protect your information. We believe that transparency is the foundation of a healthy and trustworthy relationship.

This policy applies to everyone who uses the ro99 website and platform — whether a registered member or an unregistered visitor. Use of this platform is strictly prohibited for anyone under the age of 21, and we do not knowingly collect or process personal information from minors.

When you register on ro99 or use our services, the following information is collected directly from you:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address and country
• Payment method details (bKash, Nagad, Rocket, Upay number or bank account details)
• Documents required for identity verification (copy of national ID card or passport)
• History of communications with customer support

When you use the ro99 platform, certain information is collected automatically. This information is needed to ensure the platform functions properly and to improve your experience:

• IP address and device type
• Browser type and operating system
• Time and date of access and use of the platform
• Pages visited and session duration
• Gaming activity and transaction logs
• Information collected through cookies and similar tracking technologies

In some cases, ro99 may receive information from approved third-party providers for identity verification or payment processing. Any information received from third parties is kept secure to the same privacy standards.

ro99 uses your information only for the following legitimate purposes:

• Creating, managing, and verifying your account
• Processing deposits, withdrawals, and other financial transactions
• Providing uninterrupted gaming and betting services
• Resolving technical issues and providing customer support
• Detecting fraud and ensuring security
• Monitoring user behaviour under the responsible gaming policy
• Meeting legal obligations and reporting to regulatory bodies

With your prior consent, ro99 may send you bonus offers, promotions, and platform-related updates. However, you have the right to stop receiving these messages at any time — simply let our support team know. You can reach the support team at any time via 24/7 live chat.

ro99 does not sell or rent your personal information to any third party. However, information may be shared in the following limited circumstances:

• Payment processors (bKash, Nagad, Rocket, Upay and banks): only the information necessary to complete a transaction
• Identity verification services: to confirm legitimate users
• Technology and infrastructure partners: for platform operations, under strict confidentiality agreements
• Law enforcement agencies: as required by legal obligations or court orders
• Fraud prevention agencies: to prevent potentially fraudulent activity

Any third-party partners are contractually bound to comply with ro99's privacy standards. They may not use your information for their own commercial purposes.

In the event of a business merger, acquisition, or restructuring, user information may be transferred. In such cases, users will be notified in advance, and the new entity will be required to comply with the same privacy policy, or users will have the option to exit the service.

ro99 applies industry-standard technical measures to protect your information. Our platform always uses SSL (Secure Socket Layer) encryption technology, which means all data exchanged between your browser and our servers remains encrypted.

• 256-bit SSL/TLS encryption on all data transmissions
• Use of encryption technology for storing sensitive information
• Regular security audits and vulnerability assessments
• Access controls: only authorised personnel can access the information they need
• Firewall and intrusion detection systems
• Secure data centres and backup systems

ro99 retains your information only for as long as necessary. Generally, even after an account is closed or becomes inactive, information is kept for a defined period to meet legal obligations, resolve disputes, and enforce policies. Once that period has passed, your information is securely deleted or anonymised.

Cookies are small text files stored on your device when you use the ro99 platform. They help ensure the platform functions properly and personalise your experience.

• Essential cookies: Maintaining login sessions and ensuring security — these cannot be disabled
• Functionality cookies: Remembering your preferences and settings
• Analytics cookies: Understanding and improving platform usage
• Performance cookies: Monitoring page loading speed and technical issues

You can control or reject cookies other than essential ones through your browser settings. Please note that disabling certain cookies may cause some platform features to not work correctly.

As a ro99 user, you have the following rights over your own information:

• Right to know: The right to know what information we hold about you
• Right to rectification: The right to request correction of inaccurate or incomplete information
• Right to erasure: The right to request deletion of your information in certain circumstances (although this may not always be possible due to legal obligations)
• Right to portability: The right to receive your information in a portable format
• Right to restrict processing: The right to request that processing of your information be limited in certain circumstances
• Right to object: The right to object to the processing of your information for certain specific purposes

To exercise these rights, contact us via 24/7 live chat or send an email to [email protected]. We will respond to your request within a reasonable timeframe.

If you wish to close your account on ro99, please contact the support team. Even after your account is closed, some information will be retained for a defined period due to legal obligations. Once that period has passed, your information will be permanently deleted.

ro99 strictly provides services only to individuals aged 21 or older. We do not knowingly collect, store, or process personal information from minors.

If it comes to our attention that a person under the age of 21 has registered by providing false information, we will immediately close that account and securely delete any collected information.

In some cases, ro99's technology infrastructure and service partners may be located outside Bangladesh. In such cases, your information may be transferred internationally. However, for any such transfer, we ensure that:

• The receiving organisation provides an equivalent level of privacy protection
• Appropriate contractual safeguards are in place
• Data is always transferred in an encrypted state

ro99 may update this privacy policy from time to time to keep pace with changes to services, legal requirements, or industry best practices. Changes will be published on the platform.

For significant changes, registered users will be notified at their registered email address. Continued use of the platform after changes have been made will be taken to mean that you have accepted the updated policy.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

We generally process your privacy-related requests promptly. If you are not satisfied with any matter, our support team is always ready for a more detailed discussion.